Refund policy
Composite2Go supplies composite decking, fencing, cladding and related products. We want you to receive the correct materials in good condition.
Contact
Email: sales@composite2go.com
Phone: 01772 629654
Address: 5 Carnfield Place, Walton Summit, Bamber Bridge, PR5 8AN
Cancelling before dispatch
If you need to cancel before the order has been dispatched, email sales@composite2go.com as soon as possible. If the goods have not left us, we will cancel the order and refund you in full to the original payment method.
Damaged, defective or incorrect items
Please inspect the delivery on arrival. Composite products are heavy and deliveries are kerbside. If anything is damaged, defective or not what you ordered, contact us the same day with your order number and photographs. We will arrange a replacement or refund once we have assessed the issue.
Returns
Unused, uncut, resaleable goods may be returned within 14 days of delivery if you contact us first for a returns authorisation.
- You must email sales@composite2go.com before sending anything back.
- We will confirm the return address. Do not send goods without authorisation.
- Items must be in original packaging, unused and in a condition we can restock.
- Cut, installed, weathered or made-to-order items cannot be returned.
- Sale or clearance items cannot be returned unless they are faulty.
- You are responsible for the cost of return carriage unless the item is faulty or we supplied it in error.
If the return is accepted, we will refund the product price to the original payment method. Delivery charges are only refunded where we are at fault.
For EU consumer orders, you also have a 14-day cooling-off period under distance-selling rules. That is separate from a return of used or installed goods, which we cannot accept.
How refunds are paid
Refunds are made to the original payment method once the return has been received and checked.
If you have a question about a specific order, contact sales@composite2go.com or 01772 629654.